Refund policy

Exchange Policy

Exchange Window: 7 days from the date of delivery

We offer a 7-day exchange policy for all eligible items. Please note that we do not accept returns—only exchanges for a different size, color, or variant of the same product.

Eligibility Criteria:

• Item must be unused, unwashed, and in original condition

• Original tags and packaging must be intact

• Proof of purchase (order ID or invoice) is required

Non-Exchangeable Items:

• Sale or clearance items

• Customized or personalized products

• Intimate wear, socks, or accessories (for hygiene reasons)

Exchange Process:

1. Contact us within 7 days of delivery at [your email/phone]

2. Provide order details and reason for exchange

3. Once approved, ship the item back to us (customer bears return shipping unless item is defective)

4. We will dispatch the replacement item upon receiving the original

Note: Exchanges are subject to stock availability. If the requested variant is unavailable, we may offer store credit or an alternative product of equal value.

For any queries, reach out to our customer support team - bespokeshopsupport@gmail.com